Privacy Policy
Last updated: March 2026
JD Bus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app, website, and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and payment details when you book tickets or create an account.
- Travel Information: Booking history, preferred routes, seat preferences, and journey details.
- Device Information: Device type, operating system, unique device identifiers, and app usage data.
- Location Data: Approximate location for route search and real-time bus tracking (with your consent).
2. How We Use Your Information
We use your information to:
- Process bookings and deliver e-tickets
- Send booking confirmations, reminders, and travel updates
- Improve our services, app performance, and user experience
- Process refunds and handle customer support requests
- Comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share data with:
- Bus operators and partners to fulfil your bookings
- Payment processors to complete transactions
- Service providers who assist our operations (under strict confidentiality)
- Law enforcement when required by law
4. Data Security
We implement industry-standard security measures to protect your data, including encryption for sensitive information and secure payment processing.
5. Your Rights
You have the right to access, correct, or delete your personal data. You can manage your preferences in the app or contact us at support@jdbus.com.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.
8. Contact Us
For privacy-related questions, contact us at support@jdbus.com or visit our Contact page.